Terms and Conditions

1. Booking & Reservation Policy

• All bookings are subject to availability and must be confirmed by our team.

• Guests can request a booking through our website, email, or telephone.

• Booking requests are free of charge.

• To secure a reservation, a reservation deposit may be required.

• Reservation deposits are processed via secure card payment using myPOS .

2. Payment Policy

• Payments can be made after booking confirmation via myPOS payment link, or in person at check-in.

• The reservation deposit is applied to the total accommodation cost.

• All cardholder data is processed securely and not stored on our systems.

• Payment method at checkout: Reservation Deposit – Card Payment

3. Cancellation & Refund Policy

• Guests may cancel their booking free of charge up to [7 days] before arrival.

• Late cancellations or no-shows: the reservation deposit may be retained to cover administrative and preparation costs.

• Refunds (if applicable) are processed via the same payment method used for the deposit.

• All cancellation or refund requests must be communicated in writing via email or telephone.

4. Check-in & Check-out

• Check-in time: [insert check-in time]

• Check-out time: [insert check-out time]

• Early check-in or late check-out may be requested but is subject to availability.

5. Guest Conduct

• Guests are expected to respect the property, staff, and other guests.

• Any damage caused by guests may result in additional charges.

• Souvenirs and antiques are sold on-site only and are not shipped internationally.

6. Privacy & Data Protection

• All guest information, including cardholder data, is kept confidential and processed in compliance with PCI DSS and GDPR standards.

• Cardholder information used for MO/TO transactions is not stored after payment completion.

7. Liability

• Come Oscar Luxury is not responsible for personal belongings left unattended in rooms or common areas.

• We are not responsible for events beyond our control (force majeure).

8. Contact Information

For any questions, cancellations, or special requests, guests can contact us at:

• Phone: +34 649 601 542