Terms and Conditions

1. Booking & Reservation Policy

  • All bookings are subject to availability and must be confirmed by our team.

  • Guests can request a booking through our website, email, or telephone.

  • Booking requests are free of charge.

  • To secure a reservation, a reservation deposit may be required.

  • Reservation deposits are processed via secure card payment using myPOS .

2. Payment Policy

  • Payments can be made after booking confirmation via myPOS payment link, or in person at check-in.

  • The reservation deposit is applied to the total accommodation cost.

  • All cardholder data is processed securely and not stored on our systems.

  • Payment method at checkout: Reservation Deposit – Card Payment

3. Cancellation & Refund Policy

  • Guests may cancel their booking free of charge up to [7 days] before arrival.

  • Late cancellations or no-shows: the reservation deposit may be retained to cover administrative and preparation costs.

  • Refunds (if applicable) are processed via the same payment method used for the deposit.

  • All cancellation or refund requests must be communicated in writing via email or telephone.

4. Check-in & Check-out

  • Check-in time: [insert check-in time]

  • Check-out time: [insert check-out time]

  • Early check-in or late check-out may be requested but is subject to availability.

5. Guest Conduct

  • Guests are expected to respect the property, staff, and other guests.

  • Any damage caused by guests may result in additional charges.

  • Souvenirs and antiques are sold on-site only and are not shipped internationally.

6. Privacy & Data Protection

  • All guest information, including cardholder data, is kept confidential and processed in compliance with PCI DSS and GDPR standards.

  • Cardholder information used for MO/TO transactions is not stored after payment completion.

7. Liability

  • Come Oscar Luxury is not responsible for personal belongings left unattended in rooms or common areas.

  • We are not responsible for events beyond our control (force majeure).

8. Contact Information

For any questions, cancellations, or special requests, guests can contact us at:

  • Phone: +34 649 601 542