Refund & Return Policy – Souvenirs & Antiques

1. On-Site Purchases

• All souvenirs and decorative antiques are sold on-site at Come Oscar Luxury.

• Guests may inspect items before purchase.

2. Returns & Refunds

• Refunds are accepted only for defective or damaged items, reported within 48 hours of purchase.

• Items must be returned in their original condition and packaging.

• Refunds are processed via the original payment method (myPOS / in-person payment).

3. Non-Refundable Items

• Custom-made, limited edition, or personalized items are non-refundable.

• Items damaged by the customer after purchase are non-refundable.

4. How to Request a Refund

• Contact us by phone (+34 649 601 542) or email with your receipt and photos of the item.

• Our team will review and respond within 2 business days.